Our satisfaction guarantee is aimed at ensuring that the apartment you rent is exactly as promised. As the decision to rent the apartment is made based on pictures and descriptive information, and the prospective tenant can’t see the apartment before renting it, we offer the opportunity to cancel the tenancy agreement at the time of the first visit to the apartment if the apartment does not correspond to the information provided. If the tenancy agreement is cancelled, we will refund the first month’s rent in its entirety in approximately five (5) working days and will not collect any cancellation fees.
Cancellation is possible in conjunction with visiting the apartment. We aim to arrange the visit within three business days of the tenancy agreement being made. A visit to the new and renovated apartments will be arranged at a time to be announced separately. The satisfaction guarantee is valid until you have had the chance to view the apartments and the materials used. If you decline to visit the apartment, you give up your right to cancel the tenancy agreement.